Returns and Refunds Policy

Last updated: November 2, 2026

At HouseCraftGuide, we want our customers to be satisfied with their digital purchases. This Returns and Refunds Policy explains how refunds are handled for our digital publications.

1. Digital Products

HouseCraftGuide sells digital educational publications, primarily in PDF format.

All products are delivered electronically. No physical goods are shipped, and there is no need to return any physical item.

2. Refund Eligibility

HouseCraftGuide does not offer a voluntary money-back guarantee.

Due to the digital nature of our products, downloadable publications may be non-refundable once they have been delivered and made fully accessible to the customer, except where a refund is required by applicable law.

Refund requests are handled in accordance with Paddle’s Refund Policy.

Paddle may review refund requests on a discretionary, case-by-case basis. Submitting a refund request does not guarantee approval.

Nothing in this policy limits customers’ mandatory consumer rights, including rights relating to defective, inaccessible, or misrepresented digital products.3. How to Request a Refund

To request a refund, customers can:

Please include your purchase email address and transaction reference, where available, to help us identify your order.

4. Refund Processing

Payments made through Paddle are processed by Paddle, which acts as the authorized reseller for the transaction.

Approved refunds will be submitted to Paddle for processing. HouseCraftGuide does not send refunds directly to customers outside Paddle’s payment system.

Refunds are generally returned to the original payment method where possible, subject to Paddle’s processing procedures.

Once a refund is completed, access to the refunded digital product may be revoked.

5. Technical Issues and Product Problems

If a customer cannot download, open, or access a purchased PDF, we encourage them to contact us so we can help resolve the issue.

Customers are also entitled to applicable remedies where a product is materially defective, inaccessible, or not as described.

6. Consumer Rights

Nothing in this policy limits or excludes mandatory consumer rights under applicable laws.

Customers in the United Kingdom, European Union, and other jurisdictions may have additional statutory cancellation or refund rights.

Where applicable law provides greater protection than this policy, the applicable legal rights will prevail.

For Paddle transactions, customers may also review Paddle’s official Refund Policy:

https://www.paddle.com/legal/refund-policy

7. Contact Information

For questions about our digital products, refunds, or technical issues, please contact HouseCraftGuide:

Email: amr6667775599@gmail.com

Website: https://housecraftguide.com

We appreciate your trust in HouseCraftGuide.